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FAQ
Here you can find answers to the most frequently asked questions about our motorcycle rental service in Patagonia. If you can't find the information you're looking for, don't hesitate to contact us for further assistance.
Preguntas frecuentes
Motorcycle rental service
Organized adventures service
At Let's Ride Patagonia, we offer two distinct motorcycle rental services to suit different preferences and needs.First, our "Moto Rental" service allows you to rent a motorcycle and explore at your own pace without predefined routes.Alternatively, we offer "Organized Adventures," where you can participate in guided tours with a full service package, including planned routes and support.For detailed information on each service, please visit our dedicated "Moto Rental" and "Organized Adventures" sections. Browsing these sections will provide you with all the necessary details, including pricing, booking processes, and what to expect from each service.
RENTAL REQUIREMENTSHold a valid motorcycle driver’s license authorizing the rider to operate the category and/or engine size of the motorcycle being rented.For Argentine residents, the address shown on the driver’s license must match the address on the identification document.For foreign customers, the country that issued the driver’s license must match the country of the identification document or passport presented.Helmets are mandatory for both rider and passenger. Helmets are not included in the rental rate and may be added to the booking as an accessory.We recommend having medical or travel insurance that specifically covers motorcycle riding throughout the entire rental period.
2. BOOKING AND PAYMENTFor rentals of 2 days or more, an advance payment of 30% of the total rental amount is required to confirm and secure the booking.For 1-day rentals, 100% of the rental amount must be paid in advance to confirm and secure the booking.In all cases, 100% of the rental amount must be paid in full and cleared before the motorcycle is handed over.3. CANCELLATIONSFor rentals of 2 days or more, 100% of the deposit paid will be refunded when the cancellation is submitted in writing at least 30 calendar days before the rental start date.For 1-day rentals, 100% of the amount paid will be refunded when the cancellation is submitted in writing at least 15 calendar days before the rental start date.Cancellations made outside these periods will not be eligible for a refund.4. PICK-UP AND RETURNRental rates are calculated per calendar day, including both the pick-up and return days.The pick-up and return location and time must be agreed in advance between the customer and Let’s Ride Patagonia.The motorcycle is provided with a full tank of fuel and must be returned with a full tank.The general condition of the motorcycle will be recorded at the time of pick-up and checked again upon return.5. USE AND RESPONSIBILITYThe motorcycle may only be ridden by the person authorized in the rental agreement.Throughout the rental period, the customer is responsible for the proper care, custody and use of the motorcycle.The customer must comply with all applicable traffic regulations and will be responsible for any traffic violations committed during the rental period, including those notified after the rental has ended.If the motorcycle becomes unusable as a result of damage, Let’s Ride Patagonia does not guarantee the availability of a replacement motorcycle or a refund for any unused rental days.Any extraordinary costs for roadside assistance, recovery or transportation of the motorcycle that are not covered by insurance will be borne by the customer.6. INSURANCE AND DAMAGEMotorcycles are covered by mandatory Third-Party Liability Insurance.This insurance does not cover damage to the rented motorcycle itself.Let’s Ride Patagonia does not require a general security deposit. We operate on the principle of good faith and the customer’s commitment to return the motorcycle in the same general condition in which it was received, allowing for normal wear and tear.In the event of breakage or damage occurring during the rental period that does not constitute normal wear and tear, the customer must pay the corresponding repair or replacement costs.Punctures and tire damage occurring during the rental period are the customer’s responsibility, including repair or replacement when required.Any repair materials or spare parts supplied by Let’s Ride Patagonia and used during the trip must be replaced by the customer.Any damages or liabilities exceeding the insurance coverage will be the customer’s responsibility.
Yes, safety equipment is required to ride a motorcycle. A helmet is mandatory for everyone.Although gloves and appropriate footwear are not mandatory, they are recommended for added protection.If you don't have your own equipment, you can rent it on our platform for an additional fee.On our site, we detail all the items available for rental, so you can choose what you need. Your safety is our priority.Also, since this is Patagonia, clothing is always important and necessary. You should keep this in mind when choosing gloves, a jacket, or pants. Ideally, you should have waterproof and/or windproof layers for a better experience.
At Let's Ride Patagonia, we understand that the Patagonian weather can be very changeable and unpredictable. For this reason, we regret to inform you that we cannot offer refunds for pre-booked rentals in the event of rain or bad weather, as we guarantee the availability of the vehicle on the selected date through pre-payment.The current TERMS and CONDITIONS apply in these cases.However, we always do our best to ensure your rental experience is as satisfactory as possible, despite inclement weather. We may suggest alternative rescheduling dates subject to motorcycle availability. Please do not hesitate to contact us with any additional questions.
Yes, it is entirely possible to cross and travel through Chile with our rental motorcycles. You just need to request the corresponding documentation. We will provide you with all the necessary paperwork so you can enjoy your trip without any problems.At Let's Ride, we are committed to providing you with a comfortable, efficient, and safe service to make your road trip as pleasant as possible.At the time of booking, we ask the customer to provide their general planned itinerary or route. This information allows us to prepare the motorcycle according to the estimated distance of the trip and ensure that its maintenance schedule is properly planned.
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